Job Description

PLEASE CLICK HERE TO SEE *ALL* OF OUR JOB OPENINGS!Senior Lifecycle ManagerThe Lifecycle team is responsible for helping customers take the right next step—from sign-up to becoming active, long-term investors. As a Senior Lifecycle Marketing Manager, you'll own retention, churn prevention, and winback—the programs that keep customers subscribed, funded, and invested over time, and bring them back when they lapse.You'll partner closely with Data Science and Product to identify churn signals, design targeted interventions, and measure what actually moves retention. While our Engagement manager focuses on driving ongoing product usage and habit formation, you'll focus on the other side of the coin: keeping customers from leaving, catching them before they churn, and winning them back when they do. This is a strategic, analytical role for someone who thinks in cohorts and leakage points—not just campaigns.This position operates on a hybrid schedule, requiring you to be on-site in our New York office at least three days per week to work with stakeholders and foster team collaboration.What you'll do:Own lifecycle strategy for retention, churn prevention, and winback—from identifying at-risk customers to designing rescue flows and reactivation programsPartner with Data Science to define churn signals, build predictive and behavioral segments, and prioritize interventions based on impact and reachPartner with Product to align lifecycle messaging with product changes, subscription flows, pricing transitions, and friction points that drive churnDesign and optimize churn prevention programs—early warning journeys, save flows, and proactive outreach for users showing disengagement or cancellation intentBuild and iterate winback and rescue strategies for lapsed subscribers, unfunded accounts, and dormant investors—testing offers, messaging, and channel mixAssist in developing a retention measurement framework: define core metrics (churn rate, save rate, winback conversion, LTV impact), attribution windows, and reporting cadencesAnalyze cohort behavior and lifecycle leakage to identify where customers drop off—and design targeted programs to address root causesAssess the existing retention and winback portfolio: identify what's working, what's redundant, and what should be built, optimized, or sunsetRun rigorous A/B tests and experiments; translate results into clear strategic recommendations, not just incremental tweaksSupport major business moments (pricing changes, product repositioning, subscription model shifts) with retention-focused lifecycle comms for existing customersMentor lifecycle marketers and associates; contribute to hiring and team developmentWhat we're looking for:7–10+ years of experience in lifecycle marketing, CRM, or growth marketing—with deep expertise in retention, churn prevention, or winbackAnalytical and strategic mindset—you think in cohorts, funnels, and leakage points; you use data to define problems before designing solutionsProven track record of improving retention and reactivation metrics (e.g., churn rate, save rate, winback conversion, subscription retention, LTV)Experience partnering with Data Science or analytics teams to build churn models, behavioral segments, or predictive targeting—not just pulling reportsExperience partnering with Product to address retention through both messaging and product/UX improvementsStrong understanding of subscription and fintech retention dynamics—cancellation flows, payment failures, passive churn, pricing sensitivityAbility to audit a complex program portfolio and make strategic calls on what to prioritize, optimize, or killStrong communication skills—you write clearly for internal partners (strategy docs, data-backed recommendations, briefs) and external audiences (customer-facing retention and winback copy)Comfort operating with high autonomy in ambiguous problem spaces; you create structure and momentum without waiting for a playbookBias for action balanced with rigor—you move fast, but you validate with dataGold Stars:Experience in fintech, investing, or subscription-based productsHands-on Braze expertiseFamiliarity with Mixpanel, Looker, Redshift, or warehouse-based analytics for cohort and churn analysisExperience with promotions platforms, dynamic offers, or personalized winback incentivesJob-3672380*LI-JM1#LI-Hybrid

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