Job Description

3 days ago Be among the first 25 applicants Lap of Love Veterinary Hospice Join Lap of Love as a Call Center Representative and Love What You Do! The position is fully remote. Base Pay Range $16.00/yr - $16.00/yr Essential Functions & Responsibilities Guide emotional conversations in a calm and peaceful manner including but not limited to end‑of‑life care, quality‑of‑life care, and pets experiencing behavioral challenges such as aggression or bite incidents Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all performance requirements, including attendance standards, scheduled break times, and work deadlines Other duties may be assigned to ensure the highest standard of customer service Requirements Experience working in high‑call‑volume, customer service, or call‑center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work‑from‑home environment or with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4‑week intensive training program at the beginning of employment. Attendance is an essential function of the position Physical Job Requirements Must be able to sit for extended periods of time and have manual dexterity to work on a computer and keyboard Ability to lift up to 15 pounds Schedule Support call‑center hours: 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights, weekends, and holidays Must attend mandatory 4‑week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee‑funded HSA option available Dental and Vision Insurance Plans Company‑funded wellness resources (mental, financial, and physical) Life Insurance (Basic, Voluntary, and AD&D) Long‑term and short‑term disability insurance Retirement Plan (Traditional 401(k) with 3% match & Roth 401(k)) Generous paid time off Generous paid parental leave Bereavement leave Training & development Pet insurance Remote work from home Compensation Position is hourly non‑exempt and eligible for overtime Hourly pay starts at $16.00 per hour Seniority Level Entry level Employment Type Full‑time Job Function Other Industries: IT Services and IT Consulting Get notified about new Call Center Representative jobs in Shreveport, LA. #J-18808-Ljbffr Lap of Love Veterinary Hospice

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